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Frequently Asked Questions

  • What is Person Centred Care and Active Support?
    Person Centred Care and Active Support is the framework for the approach to all disability services. Person Centred means you are the centre of decisions about the care you want to receive based on what matters to you. Active Support is aimed at helping you to live the life you want, taking up opportunities you want, taking up opportunities you want to pursue, connecting with your community , family and friends .
  • Can you help me manage my Disability Support funding?
    Yes. We are very skilled at helping people with Individual Support Plan ( ISP) or National Disability Insurance Scheme (NDIS) funding. We know the system well and have a lot of experience managing the rules and regulations, invoicing, and all the other associated tasks. We can help you understand the system so you can make decisions on how to spend your funds in the most effective way.
  • How much do services cost?
    We work with you to plan services that suit you and your situation. If you have government funding it will cover the cost of specified services. If you would like to purchase additional services or you don't have funding, we will clearly explain how much the services cost, so you can make an informed decision about what you would like us to provide.
  • Can you assist children and adults with a disability ?
    Yes. We have experience providing services to people of all ages.
  • Can you assist family carers ?
    We can assist family and other caregivers to take a break. They may want to return to work or study, enjoy some leisure time or catch up with friends. Many family members appreciate a chance to enjoy time with the person they care for, while we take over some of the chores.
  • Do I need a doctor`s referral?
    No. We can help anyone, anytime. Just contact us.
  • How long does it take for services to start?
    If you need help in a hurry we can organise services to start the next day, however, most services start within two or five days to make sure we can find the right staff members for you.
  • Can I choose my own staff?
    Yes. We encourage you to participate actively in the selection of your team. We try to match your preferences in relation to your staff. We know some people prefer male or female staff, people with particular language abilities, or other skills. We recommend you choose a small team rather than one worker, so you have more than one person who knows you and understands your preferences.
  • What if I have support staff employed by another agency that I want to keep using?
    If you have existing support staff that you would like to keep using, they can join our team. Essentially, if you are happy with them and they satisfy the usual reference and police checks, we are able to take them on board so they can continue providing your services.
  • What happens if there is a medical emergency?
    Our In-home care team members are trained in first aid and basic life support to assist you until an ambulance arrives. We have an after-hours service that can respond to any situation that may occur overnight or on weekends.
  • Can you assist people living in shared supported accommodation?
    Yes. Sometimes some extra hours of dedicated care can be helpful, for short periods of time or on a more ongoing basis.
  • Can you help me on the weekend or after hours ?
    Yes. We visit in the evenings, can arrange overnight or 24-hour care, and provide services 7 days a week, 365 days a year.
  • Can you help with holidays and day trips?
    Yes. Just let us know what you are planning and we will work with you to make it happen. Each situation is different so we are flexible and will consider the welfare of you and our staff.
  • Can you help me get to appointments or other places?
    Yes. Our team can provide transport to medical appointments, and other appointments such as social functions, community events, and just about anywhere else you would like to go.
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